Thank you for taking the time to complete this survey, your feedback is important to us. The responses will be use to improve our day to day operations and better serve our customers.

Please mark the box that best applies to your experience with TNH Advanced Specialty Pharmacy.

The THN staff was professional in their interactions with you

 Strongly agree Agree Neither agree or disagree Disgree Strongly disagree

Our staff was helpful in answering all your questions

 Strongly agree Agree Neither agree or disagree Disgree Strongly disagree

You were satisfied with the way your questions were answered.

 Strongly agree Agree Neither agree or disagree Disgree Strongly disagree

The TNH Representative that you spoke to was knowledgeable?

 Strongly agree Agree Neither agree or disagree Disgree Strongly disagree

TNH Staff acts in your best interest.

 Strongly agree Agree Neither agree or disagree Disgree Strongly disagree

TNH Pharmacy was able to meet your needs.

 Strongly agree Agree Neither agree or disagree Disgree Strongly disagree

Your medications and supplies were dispensed accurately.

 Strongly agree Agree Neither agree or disagree Disgree Strongly disagree

You were satisfied with the Medication Therapy Management information on medical use, possible side effects and other related information provided to you.

 Strongly agree Agree Neither agree or disagree Disgree Strongly disagree

The amount of information you received during the Medication Therapy Management session the right amount for a phone call.

 Strongly agree Agree Neither agree or disagree Disgree Strongly disagree

Do you agree that you are easily able to contact your clinical pharmacist or patient care coordinate at TNH whenever you have a question or concern?

 Strongly agree Agree Neither agree or disagree Disgree Strongly disagree

Your calls are always returned within 24 hours

 Strongly agree Agree Neither agree or disagree Disgree Strongly disagree

Do you agree that the TNH Staff followed up with you routinely?

 Strongly agree Agree Neither agree or disagree Disgree Strongly disagree

Your received your medication in time to not disrupt your course of treatment.

 Strongly agree Agree Neither agree or disagree Disgree Strongly disagree

The wait to speak to a representative was acceptable.

 Strongly agree Agree Neither agree or disagree Disgree Strongly disagree

Do you agree that a clinical pharmacist followed up with you in a timely manner?

 Strongly agree Agree Neither agree or disagree Disgree Strongly disagree

Your medications are delivered within the time frame you were given.

 Strongly agree Agree Neither agree or disagree Disgree Strongly disagree

TNH delivery staff was friendly upon delivery of package.

 Strongly agree Agree Neither agree or disagree Disgree Strongly disagree

Our delivery staff waits long enough after knocking to allow you to get to the door.

 Strongly agree Agree Neither agree or disagree Disgree Strongly disagree

Comments or Concerns?

What did we do really well? What can we do better?
Do you have any suggestions for improving our services?

Please rate your overall TNH experience

 Extremely satisfied Very satisfied Moderately satisfied Slightly satisfied Not satisfied

Would you like us to call you:

 Yes No

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